We are aware of the sensitivity of personal details and respect the privacy of our customers. We are committed to handling personal data with the utmost delicacy and discretion during all transactions.

Depending on the type transaction we may collect certain information about you; this information will remain securely on our records and may or may not include: Name, Address, Telephone Number(s), Email Address(es) In some specific instances, for example when undergoing an identity check for a high value transaction or applying for credit, we may or may not also require (but strictly do not retain) the following sensitive information: Debit or Credit Card Details, Date of Birth, Driving License Number, Passport Number, Energy Bill References and further address details.

Any personal information we collect will be handled securely and sensitive details such as credit card numbers will be removed from our records immediately after the transaction is complete.

We will normally only retain your name and contact details, sales history and wish list data, for purposes which may or may not include: Shipping of purchases and associated documents, verification of ownership in conjunction with manufacturer warranties, verification of proof of purchase, and marketing. If you would like a copy of the information we hold you you as an individual, please contact us. If you would like to opt out of our marketing campaigns at any time, please follow the instructions at the base of the marketing piece, or contact us online.

We do not sell or pass on your details to marketing companies. Personal details may be shared via secure channels with a third party identity verification company, or finance company if required during certain transactions.

Your contact details may be used for in house marketing and potentially passed to a third party company for the purposes of distribution of marketing materials only and will not be retained. If you would like a copy of the information we hold you you as an individual, please contact us (we will aim to respond on the same or next working day). If you would like to opt out of our marketing campaigns at any time, please follow the instructions at the base of the marketing piece, or contact us online.

If you have set up an online account with us, you are able to log in and edit or remove your details at any time.

We comply fully with the Data Protection Act of 1998 and the Payment Card Industry’s Data Security Standard and are happy to discuss the specific details of how we communicate with you and personal data we collect from you in any transaction.
Online Checkout Orders

On placing an order with us via our website you will receive an email from Fawcetts Country Sports Ltd acknowledging receipt of your order. Please note that your order is subject to availability and this email does not constitute acceptance of your order. Once your items have been picked and readied for delivery we will send you a confirmation email which will constitute our contract with you to supply the goods and services detailed within the email.